Main Responsibilities;
- Performs the installation, repair and preventative maintenance of personal computer and related systems.
- Installs, configures and troubleshoots desktop systems, workstations and network issues in heterogeneous environment.
- Maintains passwords, data integrity and file system security for the desktop environment.
- Communicates highly technical information to both technical and non-technical personnel.
- Assists in determining suitable software to meet user requirements.
- Recommends hardware and software solutions, including new acquisition and upgrades.
- May participate in development of information technology and infrastructure projects.
- May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
- Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
- Assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.
- Follows specific, outlined, and detailed procedures.
Qualifications required for this position are as follows;
- Office 365 medium experience
- Good Knowledge of Windows 10+ OS and installing images on PC
- Medium knowledge of Active directory on prem (adding devices and users, monitoring) and AAD (Azure Active Directory)
- Medium knowledge of mobile devices (mobile phones, tablets etc)
- Management of Service Now application or other ticketing application (advantage)
- Basic knowledge of Audio/Visual Equipment
- Good knowledge of English
..
