New Vision Psychology is a busy private psychology practice looking for a highly reliable and compassionate Medical Receptionist / Customer Care Specialist to join our head office in the CBD.
A key component of this role is providing exceptional customer service while managing high volumes of phone calls and complex enquiries. We are looking for someone who has had experience in a busy call centre or as a health receptionist.
The ideal candidate will have an interest in mental health, motivation to develop their understanding of our psychologists’ skill sets, and a desire to support our clients get the most out of their time with us. We will provide significant training and guidance for this role. If you’re willing to learn, we’ll help you thrive in this role and your career!
This is a permanent role - please only apply if you are able to work full-time.
In this role, you will:
- Be the first point of contact for our customers; answer complex mental health service phone enquires
- Support clients by understanding their specific needs and matching them with the most suitable psychologist
- Understand our psychologists' therapeutic styles to place clients with the right practitioners
- Take client bookings and schedule appointments
- Liaise with psychologists, doctors and psychiatrists to facilitate referrals
- Provide support to our team of 30+ psychologists
- Perform general administrative duties
What we’re looking for:
- Minimum of 3 years’ experience in a busy call centre or in a medical reception role
- Exceptional communication skills and professional phone manner
- Proactive approach to workplace tasks; ability to work independently
- Multitasking skills; ability to handle high volumes of client enquiries and complex situations
- Highly reliable and with excellent personal and work ethics
- Ability to follow procedures and instructions
- High attention to detail and strong organisational skills
- Strong problem solving skills
- Excellent spelling and grammar skills
- Strong typing and computer skills; ability to learn new systems
- Ability to work in a team environment; strong interpersonal skills
- Eager to learn and expand your skill sets
- Desired but not essential: Ability to speak Mandarin and/or Cantonese
What we offer:
- Learn about psychology and make an impact in people's lives
- Join a friendly team of dedicated and collaborative professionals
- Receive extensive training and ongoing guidance from industry experts
- Dynamic and interesting role – you’ll never get bored!
- Develop your communication and problems solving skills
- Full-time support for any difficult matters or complex issues
- Career stability – stay with us for the long-term
- Convenient CBD location between Wynyard and Martin Place
- Warm and down-to-earth workplace with a coffee machine and unlimited snacks
Our culture
New Vision Psychology is a reputable practice that has been around for 14 years, and we have solid training structures in place to ensure your success. You will be joining a dynamic and collaborative team of 6. You’ll work directly with our clinical directors who are easily accessible and lead with compassion. If you’re a reliable person with a strong sense of responsibility, you’ll fit in perfectly!
Hours: Monday to Friday 8:30am – 5:00pm (Lunch 12pm – 1pm)
Start Date: Third week of January 2024
This is a permanent full-time role – please only apply if you’re able to work 5 days a week.
If you would like to apply for this role, please send your cover letter and resume to Olivia.c@newvisionpsychology.com.au.
Job Types: Full-time, Permanent
Salary: $66,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- customer service: 3 years (Preferred)
- call centre or medical reception: 3 years (Preferred)
Work Authorisation:
- Australia (Required)
Work Location: In person
Application Deadline: 27/11/2023
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