About the job
Position: Customer Service Associate ( US Process )
Experiences: 0- 3 Years
Educational Qualification: Any Graduate
Vacancy: 25
Location : Aundh, Pune
Salary : No bar for right candidate
Company Profile : www.binated.com
Job Responsibilities
– Strong command over written English (grammatically correct written English)
– Customer Support – Assist the customer process and solve Customer queries via email or chat.
– Ensuring customer satisfaction through prompt responses and query resolution
– Coordinate with internal team for issue resolving & coordination with customer
– To ensure that tasks are completed daily and in a timely manner
– Respond to customers in tickets issues, follow-ups, etc.
Mandatory Requirements
- Should be ready to work in Night shifts and 5 days working.
- Should be ready to Work from Office
Soft Skills:
- Excellent verbal and written communication skills
- Should possess prioritizing and organizing skills
- Logical and reasoning abilities to take right decisions to resolve customer’s issues.
- Result oriented who can drive towards stringent targets.
- Basic knowledge of Customer Services
- Should be punctual and responsible with work
- Should have the passion to learn and grow
Job Types: Full-time, Permanent
Salary: ₹200,000.00 - ₹300,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Overtime pay
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your current CTC ?
- Are you immediate Joiner ?
- What is your salary expectation ?
- What is your Notice Period ?
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- total work: 1 year (Required)
- Customer service ( International ): 1 year (Required)
Language:
- Fluent English (Required)
Shift availability:
- Night Shift (Required)
Application Deadline: 18/11/2023
